Job| Opportunity for – Monitoring & Service Desk Manager

6 - 10 Years

Job Description


We have urgent job opportunity for one of our reputed client (Service) based at New Delhi.

Position: Monitoring & Service Desk Manager (M&SD)
Job Location: Gurgaon
Experience: Min 6 years

Bachelor’s degree in computer science or equivalent

Job Overview
The M&SD professional plays a key role in managing the team which monitors various critical products of clients.

Roles and responsibilities
o Supervise direct staff and oversee daily operations, roles, and responsibilities.
o Lead and mentor a growing technical support team
o Work closely with the US Central Operations team (CEOPS) to setup product trainings and monitoring methods
o Work with the development & DevOps teams to setup appropriate logging, monitoring and alerting systems
o Setup & document processes for the technical monitoring support in New Delhi that are closely aligned with the CEOPS goals and priorities.
o Create periodic analytical reports of metrics monitored from multiple stakeholders across various organizations and product application owners.
o Maintain Information management metrics, including staff performance and productivity
o Perform periodic staff performance reviews and feedback.
o Shift management and roster development for the monitoring team.
If you are interested Please revert me back ASAP with updated CV (word format )

o Excellent communication skills, verbal & written in English
o Knowledge of logging and reporting tools, such as Splunk, Kibana, Grafana, etc.
o Worked previously as a manager or senior member within a monitoring team and/or technical war- room
o Ability to manage critical situations, possibly multiple & engage appropriate teams in resolving issues as they arise.
o Flexible schedule to collaborate across multiple time zones

Salary: INR 9,00,000 - 15,00,000 P.A.

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

Please refer to the Job description above


UG:B.Tech/B.E. - Computers, Electronics/Telecommunication

Doctorate:Doctorate Not Required

Company Profile

Three Gee Solutions Pvt. Ltd

Three Gee Solutions Pvt. Ltd
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Contact Company:Three Gee Solutions Pvt. Ltd